Yesterday Josh headed off to the Apple store on my behalf to get my monitor problem resolved. And boy did he get some satisfaction. After weeks of travail they gave him a "we usually don't do this" new monitor. Yippee! No more magenta hell. He ran into Stephanie there where it sounds like she didn't have as great a time. The Genius Bar is hell, but I guess it is better than hanging on the phone with Apple Care. And even though she didn't use the button trick, it is at least an option in the stores. Over the phone would be a bit tougher. Not to mention that if I tried this trick they would get a face full of breast milk. Don't think that would win me any expedited service. Unless they just indulged me to get them the hell OUT of their store. Crazy lactating woman.